(Frequently Asked Questions) Parke Hotline — How can we help?
Order
How do I check the status of my order?
Once your order has shipped from our warehouse, you will receive an email containing a tracking code. You can use that code to track your package online.
Can I change or cancel my order after placing it?
Once an order is placed, we are usually unable to make changes. If you need to cancel or modify your order, please contact us as soon as possible at [email protected], and we will do our best—but we cannot guarantee that changes will be possible.
Shipping & Delivery
How long does order processing take?
We require a minimum of 7 working days to process an order. This includes order verification, quality checks, packaging, and dispatch.
How much does shipping cost?
Shipping cost depends on your shipping destination, the number of items in your cart, and the package size/weight. When you add items to your cart and proceed to checkout, enter your shipping address, and shipping charges are calculated automatically and shown before you finalize the order.
When will I receive my order?
After shipping, standard transit times typically take 12–15 days, depending on your country and the shipping method selected at checkout.
Do you ship internationally?
Yes — we ship worldwide from our warehouses. Please note that delivery times and shipping costs may vary depending on destination.
How can I track my order?
You’ll receive a tracking code by email once your order ships. Use that code on the courier’s site to track progress. If your tracking shows “delivered” but you did not receive the package, please check with your local post office or customs office first — then contact us if you still can’t locate your order.
Returns, Exchanges & Sizing Issues
What if I receive the wrong size?
If you receive an item in the wrong size, email us at [email protected] with three photos clearly showing the measurements (chest size, length, sleeve length). Once verified, we’ll send you a replacement in the correct size — free of charge.
Can I return or exchange items?
We define which items are eligible in our Returns & Exchange Policy. Eligibility depends on the product category, purchase type (e.g. sale, final-sale), and conditions such as unworn / unwashed / original packaging. Please review our Returns Policy for full details.
Products & Quality
Are product colors and images accurate?
We make every effort to display accurate product images and colors. However, actual colors may vary slightly depending on your device screen settings.
Do you limit who can buy or how many items can be purchased?
Yes. We reserve the right to limit sales quantities or refuse service to anyone at our discretion. Some products may be restricted per person, household, or shipping address.
Payment & Security
Is my payment information safe?
Yes. We encrypt credit card and payment information during transmission and comply with applicable security standards to protect your data.
What happens if there’s an error in billing or payment?
If we detect inaccurate or suspicious billing or account information, we reserve the right to cancel or refuse the order. We may contact you using the email or phone number provided at checkout.
Contact & Support
How can I reach customer support?
If you have questions or concerns not answered here, email us at [email protected] and we will respond as soon as possible.